Receptionist Calls - Super Sprinters Atlanta

1. GREETING/FIRST NAME - "Super Sprinters Atlanta! My name is (Your Name), may I ask who's speaking?” *

_____Last Name

2. REQUEST- “Hello (Customer Name), How may we help you today?” *

Price Response:

So our prices depend on the number of passengers and trip duration. May I ask a few questions to provide an accurate estimate?

Availability Response:

So our availability depends on the number of passengers and duration. May I ask a few questions to provide an accurate answer?

3. DATE - What Date is your trip? *

5. How many hours or days will you need the sprinter for? * *

6. What is the pickup address? (PU)

Street Address

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

6.2 and What address do you wish to be dropped off at? (DO)

Street Address

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

CALCULATE

"I can provide an rough estimate based on your info. We offer 12 passenger vans at $175/hour and 14-passenger vans at $215/hour (with driver). Since you need _______ hours/days for the trip, I can tell you that the cost would be around _______ plus gas.

GAS?

* If they ask about the cost of gas * "The final gas cost will be calculated by our system based on distance, but I can say majority of the time for trips that are less than an hour away, it's a flat $75 fee. It increases for trips over that."

7. Would you like me to email an official quote for your reservation?Yes: go to #8No: 'I understand, thank you for your time. If things change, we'd love to serve you and your guests!

8. OK Great! May I please get the email to send the quote over to? and who should the quote be addressed to? *

9. What are the times for pickup (PU) & drop-off (DO)?

PU Time

Hours

Min

AM/PM

DO Time

Hours

Min

AM/PM

10. Lastly, what's the occasion for your trip? Is it for a birthday party? Wedding? *

12. Phone number (copy from current call #) *

13. (Optional) Any special notes or requests from client?

REPEAT THE DATE, TIMES & ADDRESSES BACK TO THE CLIENT FOR THEM TO CONFIRM YOU HAVE WRITTEN DOWN THE CORRECT INFORMATION!

I've read the info back to the client and they have confirmed this is correct *I did not read the info back to client for confirmation *

"Ok cool! Thanks so much for your time & patience. We're going to enter this information and send you over a quote to your email shortly! Thank you for considering Super Sprinters Atlanta!"

RECEPTIONIST CALL FORM

Price Response:

So our prices depend on the number of passengers and trip duration. May I ask a few questions to provide an accurate estimate?

Availability Response:

So our availability depends on the number of passengers and duration. May I ask a few questions to provide an accurate answer?

6. What is the pickup address? (PU)

6.2 and What address do you wish to be dropped off at? (DO)

CALCULATE

GAS?

* If they ask about the cost of gas * "The final gas cost will be calculated by our system based on distance, but I can say majority of the time for trips that are less than an hour away, it's a flat $75 fee. It increases for trips over that."

9. What are the times for pickup (PU) & drop-off (DO)?

REPEAT THE DATE, TIMES & ADDRESSES BACK TO THE CLIENT FOR THEM TO CONFIRM YOU HAVE WRITTEN DOWN THE CORRECT INFORMATION!

"Ok cool! Thanks so much for your time & patience. We're going to enter this information and send you over a quote to your email shortly! Thank you for considering Super Sprinters Atlanta!"

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RECEPTIONIST CALL FORM

Price Response:

So our prices depend on the number of passengers and trip duration. May I ask a few questions to provide an accurate estimate?

Availability Response:

So our availability depends on the number of passengers and duration. May I ask a few questions to provide an accurate answer?

6. What is the pickup address? (PU)

6.2 and What address do you wish to be dropped off at? (DO)

CALCULATE

GAS?

*** If they ask about the cost of gas *** "The final gas cost will be calculated by our system based on distance, but I can say majority of the time for trips that are less than an hour away, it's a flat $75 fee. It increases for trips over that."

9. What are the times for pickup (PU) & drop-off (DO)?

REPEAT THE DATE, TIMES & ADDRESSES BACK TO THE CLIENT FOR THEM TO CONFIRM YOU HAVE WRITTEN DOWN THE CORRECT INFORMATION!

"Ok cool! Thanks so much for your time & patience. We're going to enter this information and send you over a quote to your email shortly! Thank you for considering Super Sprinters Atlanta!"

---------------------------------------------------------------

Quick Links

CONTACT US

Follow Us

* If they ask about the cost of gas * "The final gas cost will be calculated by our system based on distance, but I can say majority of the time for trips that are less than an hour away, it's a flat $75 fee. It increases for trips over that."